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Analysing conversations with Conversation Intelligence v1.0.0
Use this resource to design AI analysis of conversations, live or after the call
New
- 548 downloads
- 200 likes
- 209 saves
Free
Install with the CLI
In a terminal, from the folder you want:
npx --yes palatekit@latest install conversation-analysis-operatorsWith no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.
First time: connect the CLI with
npx --yes palatekit@latest loginThe agent helps you choose between agent assist, post-call analysis, workflow automation and quality review, then sets up language operators and their rules. It notes that inbound messages are untrusted input.
Mostly picked by
Updated November 2, 2026
Previews
Details
- Install guides
- Generates with
- Your agent's model
- Licence
- MIT
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What you get
- SKILL.md: use cases and the decision framework
- SKILL.md: operators, rules, triggers and actions
Good fit for
- You want to track customer sentiment over time
- You want to score advisor quality on every call
Not for
Tags
- twilio
- analysis
- conversations
- sentiment
- quality
About
You say
“Measure sentiment across support calls and flag the ones that end in escalation.”
Skill published by twilio under the MIT license, delivered in its original version.
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How to use it
- Install the skill in your agent's skills folder
- Ask your agent to design AI analysis of conversations, live or after the call
- Review and adjust the result
Content preview
Files
- agents/openai.yaml0.5 KB
- assets/icon-large.png9.4 KB
- assets/icon-small.png5.4 KB
- LICENSE1 KB
- NOTICE-PALATEKIT.md0.5 KB
- SKILL.md37 KB
Origin and licence
Listed unmodified
- Author
- twilio
- Source
- github.com/twilio/ai/tree/803790a281f0ef11d2928ffb41bc8422237fb434/skills/twilio/twilio-conversation-intelligence
- Licence
- MIT
Notice
« twilio-conversation-intelligence » (twilio, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.
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