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Auditing and triaging HubSpot conversation inboxes v1.0.0

Use this resource to audit and triage HubSpot conversation inboxes: open, unassigned and stale threads

New

  • 525 downloads
  • 133 likes
  • 109 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install conversation-inbox-triage

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent audits conversation inboxes: it lists open and unassigned threads, finds those that have stalled, assigns them to team members, archives resolved threads in bulk and produces a summary by inbox and channel. It pages through every result so nothing is missed. You get a sorted queue.

Mostly picked by

Updated November 2, 2026

Card for the “Auditing and triaging HubSpot conversation inboxes” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: full pagination, avoiding a JSONL redirect
  • SKILL.md: inbox discovery and thread lists by status
  • SKILL.md: finding unassigned threads, assigning and archiving with confirmation

Good fit for

  • Your support inbox holds threads unanswered for several days
  • You want to spread conversations across team members

Not for

    Tags

    • conversations
    • inbox
    • triage
    • assignment
    • hubspot

    About

    You say

    “List the open unassigned threads in the Support inbox, assign them to the team and summarise by channel.”

    Card for the “Auditing and triaging HubSpot conversation inboxes” skill

    Skill published by hubspot under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to audit and triage HubSpot conversation inboxes: open, unassigned and stale threads
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.8 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md11.9 KB

    Origin and licence

    Listed unmodified

    Author
    hubspot
    Source
    github.com/hubspot/agent-cli-skills/tree/b310eb544776345b512163e1db99badf712068d0/conversation-inbox-triage
    Licence
    Apache-2.0

    Notice

    « conversation-inbox-triage » (hubspot, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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