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Customer retention: onboarding, check-ins and cancellations v1.0.0
Use this resource to keep existing customers: onboarding, feedback, support and cancellations
New
- 318 downloads
- 218 likes
- 191 saves
Free
Install with the CLI
In a terminal, from the folder you want:
npx --yes palatekit@latest install customer-retention-onboarding-2With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.
First time: connect the CLI with
npx --yes palatekit@latest loginThe agent helps you take each new customer to their first result, collect feedback and hold a weekly check-in of about fifteen minutes. It also plans simple support and an honest cancellation flow, handled by hand first.
Mostly picked by
Updated November 2, 2026
Previews
Details
- Install guides
- Generates with
- Your agent's model
- Licence
- MIT
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What you get
- SKILL.md: onboarding, customer conversations and weekly check-in
- SKILL.md: simple support, customer feedback and cancellation flow
Good fit for
- Customers sign up and then never use the product
- Customers cancel and you do not know why
Not for
Tags
- retention
- onboarding
- support
- feedback
- cancellation
About
You say
“My customers sign up and never come back. Help me define their first result and my onboarding.”
Skill published by whawkinsiv under the MIT license, delivered in its original version.
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How to use it
- Install the skill in your agent's skills folder
- Ask your agent to keep existing customers: onboarding, feedback, support and cancellations
- Review and adjust the result
Content preview
Files
- LICENSE1 KB
- NOTICE-PALATEKIT.md0.5 KB
- SKILL.md4.3 KB
Origin and licence
Listed unmodified
- Author
- whawkinsiv
- Source
- github.com/whawkinsiv/solo-founder-skills/tree/01bd10f79a4b6a741be78e3184612a90ecbd54ef/skills/retention
- Licence
- MIT
Notice
« retention » (whawkinsiv, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.
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