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Persona: customer support, tickets and escalations v1.0.0

Use this resource to handle customer support, tickets and escalations

New

  • 464 downloads
  • 232 likes
  • 245 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-support-agent-persona

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent loads Gmail, Sheets, Chat and Calendar, triages the support inbox, turns requests into tasks and records ticket status. You get structured tracking and escalations ready to share with the team.

Mostly picked by

Updated November 2, 2026

Card for the “Persona: customer support, tickets and escalations” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: triage with gmail +triage and conversion with email-to-task
  • SKILL.md: ticket tracking in Sheets and escalations in Chat

Good fit for

  • You answer a support inbox alongside your other work
  • You want to escalate urgent requests without missing any

Not for

    Tags

    • customer support
    • tickets
    • escalation
    • inbox

    About

    You say

    “Triage the support inbox, turn unhandled requests into tasks and flag the urgent ones.”

    Card for the “Persona: customer support, tickets and escalations” skill

    Skill published by googleworkspace under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to handle customer support, tickets and escalations
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.3 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md1.2 KB

    Origin and licence

    Listed unmodified

    Author
    googleworkspace
    Source
    github.com/googleworkspace/cli/tree/a3768d0e82ad83cca2da97724e46bea4ff0e6dbd/skills/persona-customer-support
    Licence
    Apache-2.0

    Notice

    « persona-customer-support » (googleworkspace, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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