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Advanced Customer.io troubleshooting v1.0.0

Use this resource to diagnose failed or delayed Customer.io sends

New

  • 561 downloads
  • 175 likes
  • 172 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customerio-delivery-debugging

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent compares aggregate metrics with a control event, checks the version of the journey or template, then applies the documented pause or rollback if impact is confirmed. It can also look into a specific user with a script. You get a recorded root cause and a recovery that avoids duplicates.

Mostly picked by

Updated November 2, 2026

Card for the “Advanced Customer.io troubleshooting” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

Similar resources

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What you get

  • SKILL.md: troubleshooting framework, investigation steps and campaigns
  • references/implementation-guide.md: debugging tools implementation guide
  • references/implementation.md: API debug client

Good fit for

  • A campaign goes out late with no error message
  • A user says they did not receive an expected message

Not for

    Tags

    • customer.io
    • troubleshooting
    • sends
    • incident

    About

    You say

    “A Customer.io campaign has stopped sending since this morning. Help me find the cause.”

    Card for the “Advanced Customer.io troubleshooting” skill

    Skill published by Jeremy Longshore <jeremy@intentsolutions.io> under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to diagnose failed or delayed Customer.io sends
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.6 KB
    • references/implementation-guide.md9.9 KB
    • references/implementation.md4.4 KB
    • SKILL.md11.3 KB

    Origin and licence

    Listed unmodified

    Author
    Jeremy Longshore <jeremy@intentsolutions.io>
    Source
    github.com/jeremylongshore/tons-of-skills-marketplace/tree/ab85a061f7bcc039dac13ee193de7a4cd4388571/skills/.curated/customerio-advanced-troubleshooting
    Licence
    MIT

    Notice

    « customerio-advanced-troubleshooting » (Jeremy Longshore <jeremy@intentsolutions.io>, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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