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Enabling Microsoft Teams for ITSM v1.0.0

Use this resource to enable Microsoft Teams for Employee Service (ITSM)

New

  • 587 downloads
  • 136 likes
  • 201 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install itsm-teams-feature-enablement

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent checks, then enables the Salesforce Go feature for the ITSM Teams integration, and verifies that the setting is turned on. It then lists the remaining steps: Entra app, named credentials, IT Desk and IT Service agents. You get an accurate status of the setup.

Mostly picked by

Updated November 2, 2026

Card for the “Enabling Microsoft Teams for ITSM” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

Similar resources

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What you get

  • SKILL.md : step-by-step enablement and verification
  • references/ : Azure credential population and known pitfalls

Good fit for

  • You want Teams enabled for your internal IT service
  • The Teams setting refuses to turn on and you need the cause

Not for

    Tags

    • teams
    • itsm
    • salesforce
    • integration

    About

    You say

    “Enable Microsoft Teams for Employee Service in my org and tell me what is left to do.”

    Card for the “Enabling Microsoft Teams for ITSM” skill

    Skill published by forcedotcom under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to enable Microsoft Teams for Employee Service (ITSM)
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.4 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/azure-credential-population.md15.8 KB
    • references/gotchas.md8.3 KB
    • SKILL.md23.2 KB

    Origin and licence

    Listed unmodified

    Author
    forcedotcom
    Source
    github.com/forcedotcom/sf-skills/tree/985407c7f7896030759d3310fe47d652265916b3/skills/service-itsm-teams-configure
    Licence
    Apache-2.0

    Notice

    « service-itsm-teams-configure » (forcedotcom, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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