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Customer review responses v1.0.0

Use this resource to reply to customer reviews in your business's own voice

New

  • 366 downloads
  • 124 likes
  • 110 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install online-review-responses

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent writes a reply to each review, from the warmest five-star feedback to the angriest one-star post, in the owner's voice. It flags reviews that need more than a reply, such as those mentioning a legal or health issue, and suspected fake reviews. You get replies ready to post and a list of cases to escalate.

Mostly picked by

Updated November 2, 2026

Card for the “Customer review responses” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: method for learning the owner's voice
  • SKILL.md: writing rules and escalation flags

Good fit for

  • You receive negative reviews and do not know what to write back
  • You run a shop or restaurant with Google reviews to manage

Not for

    Tags

    • reviews
    • reputation
    • google
    • responses

    About

    You say

    “Reply to these twelve Google reviews from this week, in our restaurant's warm tone.”

    Card for the “Customer review responses” skill

    Skill published by onewave-ai under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to reply to customer reviews in your business's own voice
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md3.7 KB

    Origin and licence

    Listed unmodified

    Author
    onewave-ai
    Source
    github.com/onewave-ai/claude-skills/tree/b2267d9171af4f56848d82992381b20b89b44056/review-response-writer
    Licence
    MIT

    Notice

    « review-response-writer » (onewave-ai, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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