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Handling a production incident v1.0.0

Use this resource to handle a production incident from triage to communication

New

  • 302 downloads
  • 196 likes
  • 171 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install production-incident-response-2

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent grades severity from SEV1 to SEV4, reads logs and recent deploys, identifies the likely cause from evidence, then drafts messages for each audience. You get an incident-report.md with timeline, impact and prevention actions.

Mostly picked by

Updated November 2, 2026

Card for the “Handling a production incident” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: response principles, workflow and key rules
  • references/: severity matrix, diagnostic commands, communication templates and incident report

Good fit for

  • A production service is down and you need to triage fast
  • You must write a post-mortem after an outage

Not for

    Tags

    • incident
    • production
    • post-mortem

    About

    You say

    “The payment service has been returning errors for ten minutes. Here are the logs and the latest deploys.”

    Card for the “Handling a production incident” skill

    Skill published by onewave-ai under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to handle a production incident from triage to communication
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/checklists.md1.9 KB
    • references/communication-templates.md3.9 KB
    • references/diagnostic-commands.md2.5 KB
    • references/escalation-and-status.md3.7 KB
    • references/incident-report-template.md7 KB
    • references/investigation-protocol.md4.7 KB
    • references/severity-matrix.md3.5 KB
    • SKILL.md5.2 KB

    Origin and licence

    Listed unmodified

    Author
    onewave-ai
    Source
    github.com/onewave-ai/claude-skills/tree/b2267d9171af4f56848d82992381b20b89b44056/incident-responder
    Licence
    MIT

    Notice

    « incident-responder » (onewave-ai, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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