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Retell AI voice agent incident procedure v1.0.0

Use this resource to handle an incident on a Retell AI voice agent or phone call

New

  • 488 downloads
  • 250 likes
  • 173 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install retell-ai-voice-incident-response

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent handles an incident on a Retell AI voice agent: it connects to the SDK, lists agents, then works through common errors, such as a 401 from an invalid key, and a spike in failed transfers. You get the diagnostic steps and the matching fixes.

Mostly picked by

Updated November 2, 2026

Card for the “Retell AI voice agent incident procedure” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: SDK connection, error table and response steps
  • references/response-procedures.md: incident response procedures

Good fit for

  • Your automated phone calls suddenly fail
  • An authentication error blocks your voice agent in production

Not for

    Tags

    • retell
    • voice
    • telephony
    • incident

    About

    You say

    “My Retell call transfers have been failing for an hour, help me diagnose it.”

    Card for the “Retell AI voice agent incident procedure” skill

    Skill published by Jeremy Longshore <jeremy@intentsolutions.io> under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to handle an incident on a Retell AI voice agent or phone call
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/response-procedures.md2.3 KB
    • SKILL.md2.1 KB

    Origin and licence

    Listed unmodified

    Author
    Jeremy Longshore <jeremy@intentsolutions.io>
    Source
    github.com/jeremylongshore/tons-of-skills-marketplace/tree/ab85a061f7bcc039dac13ee193de7a4cd4388571/skills/.curated/retellai-incident-runbook
    Licence
    MIT

    Notice

    « retellai-incident-runbook » (Jeremy Longshore <jeremy@intentsolutions.io>, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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