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Handle an objection or competitor threat v1.0.0

Use this resource to respond to a customer objection during a sale

New

  • 426 downloads
  • 211 likes
  • 180 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install sales-objection-response

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

You paste the objection ("too expensive", "a competitor is in the deal") and the sales context. The agent identifies what is really being said, maps it to an objection type and builds a three-to-five sentence response. You also get the proof points to prepare and the list of what loses this kind of deal.

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Updated November 2, 2026

Analysis of a sales objection with response, proof points and pitfalls to avoid

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: the four-step method
  • An objection classification (price, timing, competition, risk, authority, status quo)
  • A talk track, proof points to prepare and a don't list

Good fit for

  • A customer raises a price or timing objection
  • A competitor appears in a live deal
  • You want to tell a real objection from a negotiation move

Not for

  • Writing a library of sales scripts
  • Selling with no proof or customer case at all
  • Negotiating on your behalf

Tags

  • sales
  • objection
  • competition
  • negotiation
  • talk track

About

You say

"The customer says we are too expensive compared to a competitor: here is our last exchange and our two case studies, help me respond."

Analysis of a sales objection with response, proof points and pitfalls to avoid

Skill published by Anthropic under the Apache-2.0 license.

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Prerequisites

You bring
The objection as it was said or written and The sales context and your proof (case studies, figures, quotes)

How to use it

  1. Install the skill in your agent
  2. Paste the objection, the sales context and your available proof
  3. Adapt the proposed talk track to your voice and send it

Content preview

Files

  • LICENSE11.5 KB
  • NOTICE-PALATEKIT.md0.4 KB
  • SKILL.md9.4 KB

Origin and licence

Modified by PalateKit

Author
Anthropic
Source
github.com/anthropics/knowledge-work-plugins/tree/2574e29377c7173d0cecffef29a6ecbd7f8ccb5d/sales/skills/handle-objection
Licence
Apache-2.0

Notice

Version modifiée de « handle-objection » (Anthropic, Apache-2.0) : traduction française et fiche par PalateKit.

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Frequently asked questions

Do I need a CRM or call transcripts?

No. Without them, the response is based on the objection and context you paste; the agent names what is missing as proof.

The skill names other skills, do I need them?

It names win-loss-review, customer-voice and draft-outreach as optional sources or follow-ups. Without them, use your own notes and customer quotes.