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Customer support case verification v1.0.0

Use this resource to verify a customer support case before closing it

New

  • 499 downloads
  • 139 likes
  • 155 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install support-case-closure-check

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent rebuilds the case from the full thread, checks the chosen scenario (access, billing, duplicate, cancellation, refund) and confirms sending, archiving and closure. A successful API call alone does not count as a closed case.

Mostly picked by

Updated November 2, 2026

Card for the “Customer support case verification” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: case ledger, universal flow and per-scenario checks
  • SKILL.md: closure criteria, read-back after action and send proofs

Good fit for

  • You must refund a customer and confirm everything is handled
  • You want to check a support reply before sending it and archiving the thread

Not for

    Tags

    • customer support
    • saas
    • closure
    • verification

    About

    You say

    “Check that this refund request case is fully handled before I close it.”

    Card for the “Customer support case verification” skill

    Skill published by akillness under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to verify a customer support case before closing it
    3. Review and adjust the result

    Content preview

    Files

    • agents/openai.yaml0.3 KB
    • LICENSE11.3 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md11.2 KB
    • SKILL.toon1.8 KB

    Origin and licence

    Listed unmodified

    Author
    akillness
    Source
    github.com/akillness/jeo-skills/tree/05590b6febcbbab2d4b061010af9ee9aefd79b0e/.agent-skills/customer-support-verification
    Licence
    MIT

    Notice

    « customer-support-verification » (akillness, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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