Every premium and members-only resource for $9.99/month, as a no-commitment subscription. See the plans

PalateKit

Sign in
Menu

Request a resource

Describe the resource you are missing in one sentence. We will email you when it is published.

0 / 280

A page, a video or an image online.

Unlock PalateKit

Unlock everything

Plan

Paying means accepting our terms of sale.

Secure payment by Stripe. Receipts and invoices sent by email.

Welcome back

Sign in to install, download or save this resource. A free account is enough for free resources.

Configuring IT Desk for Microsoft Teams v1.0.0

Use this resource to configure the IT Desk agent side of the Teams ITSM integration

New

  • 584 downloads
  • 235 likes
  • 191 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install teams-it-desk-checklist

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent turns on the IT Desk preference, gives the link of the app to install in Teams, assigns the permission sets agents need, then delegates the setting of Teams as the collaboration tool. You get the agent side of the integration ready to use.

Mostly picked by

Updated November 2, 2026

Card for the “Configuring IT Desk for Microsoft Teams” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

Similar resources

View all

What you get

  • SKILL.md : activation, installation and access assignment steps
  • SKILL.md : known gotchas and related skills

Good fit for

  • Your IT agents must handle tickets from Teams
  • You are completing the IT Desk section of the Teams ITSM page

Not for

    Tags

    • it desk
    • teams
    • itsm
    • salesforce

    About

    You say

    “Turn on IT Desk for Teams and assign access to my IT agents.”

    Card for the “Configuring IT Desk for Microsoft Teams” skill

    Skill published by forcedotcom under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to configure the IT Desk agent side of the Teams ITSM integration
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.4 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md15.1 KB

    Origin and licence

    Listed unmodified

    Author
    forcedotcom
    Source
    github.com/forcedotcom/sf-skills/tree/985407c7f7896030759d3310fe47d652265916b3/skills/service-itsm-teams-itdesk-configure
    Licence
    Apache-2.0

    Notice

    « service-itsm-teams-itdesk-configure » (forcedotcom, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

    User reviews

    –

    No ratings yet

    Loading reviews…

    Delete your review?

    Your rating and comment will be removed from the page.