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Configuring IT Service for Microsoft Teams v1.0.0

Use this resource to configure the employee side of the Teams ITSM integration

New

  • 473 downloads
  • 236 likes
  • 235 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install teams-it-service-checklist

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent turns on the IT Service preference, gives the link of the Teams app to install, assigns the permission set to confirmed employees and selects the digital experience site. It also handles silent login issues. You get the employee side of the integration ready to use.

Mostly picked by

Updated November 2, 2026

Card for the “Configuring IT Service for Microsoft Teams” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md : activation, installation and access assignment steps
  • SKILL.md : site selection and login troubleshooting

Good fit for

  • Your employees must create their tickets from Teams
  • Employees cannot log in to the Teams service

Not for

    Tags

    • it service
    • teams
    • itsm
    • salesforce

    About

    You say

    “Turn on IT Service for Teams and grant access to the employees on the list.”

    Card for the “Configuring IT Service for Microsoft Teams” skill

    Skill published by forcedotcom under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to configure the employee side of the Teams ITSM integration
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.4 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md23.8 KB

    Origin and licence

    Listed unmodified

    Author
    forcedotcom
    Source
    github.com/forcedotcom/sf-skills/tree/985407c7f7896030759d3310fe47d652265916b3/skills/service-itsm-teams-itservice-configure
    Licence
    Apache-2.0

    Notice

    « service-itsm-teams-itservice-configure » (forcedotcom, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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