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Capturing exchanges in a unified history v1.0.0

Use this resource to automatically capture multichannel exchanges into unified conversations

New

  • 336 downloads
  • 219 likes
  • 229 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install unified-conversation-capture

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent creates an orchestrator configuration: passive capture rules, active ingestion through TwiML or API, grouping and status timeouts, linked to memory and intelligence. It flags the double-billing risk on voice.

Mostly picked by

Updated November 2, 2026

Card for the “Capturing exchanges in a unified history” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: configurations, capture rules and grouping types
  • SKILL.md: active ingestion, status timeouts and links to memory and analysis

Good fit for

  • One customer writes by SMS then calls, and the exchanges stay split
  • You want to extract customer memory after each conversation

Not for

    Tags

    • twilio
    • orchestrator
    • conversations
    • capture
    • multichannel

    About

    You say

    “Group all of a customer's exchanges, SMS, WhatsApp and calls, into one conversation.”

    Card for the “Capturing exchanges in a unified history” skill

    Skill published by twilio under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to automatically capture multichannel exchanges into unified conversations
    3. Review and adjust the result

    Content preview

    Files

    • agents/openai.yaml0.5 KB
    • assets/icon-large.png9.4 KB
    • assets/icon-small.png5.4 KB
    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md36.7 KB

    Origin and licence

    Listed unmodified

    Author
    twilio
    Source
    github.com/twilio/ai/tree/803790a281f0ef11d2928ffb41bc8422237fb434/skills/twilio/twilio-conversation-orchestrator
    Licence
    MIT

    Notice

    « twilio-conversation-orchestrator » (twilio, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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