Every premium and members-only resource for $9.99/month, as a no-commitment subscription. See the plans

PalateKit

Sign in
Menu

Request a resource

Describe the resource you are missing in one sentence. We will email you when it is published.

0 / 280

A page, a video or an image online.

Unlock PalateKit

Unlock everything

Plan

Paying means accepting our terms of sale.

Secure payment by Stripe. Receipts and invoices sent by email.

Welcome back

Sign in to install, download or save this resource. A free account is enough for free resources.

Triaging web analytics support tickets v1.0.0

Use this resource to triage web analytics support tickets and prepare replies

New

  • 549 downloads
  • 155 likes
  • 197 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install web-analytics-support-ticket-triage

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent lists the open queue, classifies each ticket by its diagnostic shape (numbers that don't match, tracker not loading, integration error…), runs the matching playbook, then drafts replies and, where warranted, fix PRs. Internal use only.

Mostly picked by

Updated November 2, 2026

Card for the “Triaging web analytics support tickets” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

Similar resources

View all

What you get

  • SKILL.md: queue, classification by shape and expected outputs
  • references/: diagnostic playbooks, loading audit and ticket queries

Good fit for

  • A customer reports two numbers that don't match
  • The tracker seems to undercount compared with a competitor

Not for

    Tags

    • support
    • analytics
    • diagnosis
    • tickets

    About

    You say

    “Triage the analytics support queue and draft replies for the open tickets.”

    Card for the “Triaging web analytics support tickets” skill

    Skill published by posthog under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to triage web analytics support tickets and prepare replies
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.5 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/diagnostic-playbooks.md6.7 KB
    • references/loading-audit.md2.6 KB
    • references/ticket-queries.md2.9 KB
    • SKILL.md6.2 KB

    Origin and licence

    Listed unmodified

    Author
    posthog
    Source
    github.com/posthog/posthog/tree/fcb362bb439b15171da4dfba401bff03ea98bd2b/.agents/skills/triaging-web-analytics-support
    Licence
    MIT

    Notice

    « triaging-web-analytics-support » (posthog, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

    User reviews

    –

    No ratings yet

    Loading reviews…

    Delete your review?

    Your rating and comment will be removed from the page.