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Building a Zoom Contact Center app v1.0.0

Use this resource to build a Zoom Contact Center integration (chat, video, Virtual Agent)

New

  • 376 downloads
  • 229 likes
  • 134 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install zoom-contact-center-app-build

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent identifies the channel (web, Android, iOS, campaign embed, Virtual Agent handoff) and checks the lifecycle: initialization, engagement start, transfer and cleanup. You get the platform reference to follow before writing code.

Mostly picked by

Updated November 2, 2026

Card for the “Building a Zoom Contact Center app” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

Similar resources

View all

What you get

  • SKILL.md: three-step workflow from channel to reference choice
  • android/ and ios/: service and lifecycle examples per platform
  • concepts/architecture-and-lifecycle.md: architecture and lifecycle

Good fit for

  • You add Zoom Contact Center chat or video to an application
  • You need to connect a Virtual Agent to a transfer flow

Not for

    Tags

    • zoom
    • contact center
    • sdk
    • integration
    • chat

    About

    You say

    “Help me integrate Zoom Contact Center into my iOS app with a handoff to an agent.”

    Card for the “Building a Zoom Contact Center app” skill

    Skill published by openai under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to build a Zoom Contact Center integration (chat, video, Virtual Agent)
    3. Review and adjust the result

    Content preview

    Files

    • agents/openai.yaml0.2 KB
    • android/agents/openai.yaml0.3 KB
    • android/concepts/sdk-lifecycle.md1 KB
    • android/examples/service-patterns.md1.8 KB
    • android/references/android-reference-map.md1.1 KB
    • android/RUNBOOK.md2.3 KB
    • android/SKILL.md1.5 KB
    • android/troubleshooting/common-issues.md0.9 KB
    • concepts/architecture-and-lifecycle.md2 KB
    • ios/agents/openai.yaml0.3 KB
    • ios/concepts/sdk-lifecycle.md1.3 KB
    • ios/examples/service-patterns.md1.7 KB
    • ios/references/ios-reference-map.md0.9 KB
    • ios/RUNBOOK.md2.3 KB
    • ios/SKILL.md1.5 KB
    • ios/troubleshooting/common-issues.md1 KB
    • LICENSE11.3 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/environment-variables.md1.7 KB
    • references/forum-top-questions.md3.3 KB
    • references/full-guide.md4.6 KB
    • references/samples-validation.md1.7 KB
    • references/versioning-and-compatibility.md1.2 KB
    • RUNBOOK.md3 KB
    • scenarios/high-level-scenarios.md1.8 KB
    • SKILL.md1.4 KB
    • troubleshooting/common-drift-and-breaks.md1.6 KB
    • web/agents/openai.yaml0.3 KB
    • web/concepts/lifecycle-and-events.md1.1 KB
    • web/examples/app-context-and-state.md1.6 KB
    • web/references/web-reference-map.md1.2 KB
    • web/RUNBOOK.md2.3 KB
    • web/SKILL.md1.6 KB
    • web/troubleshooting/common-issues.md0.9 KB

    Origin and licence

    Listed unmodified

    Author
    openai
    Source
    github.com/openai/plugins/tree/0722921d5542fc593105c27bd52630babd8b8c2a/plugins/zoom/skills/contact-center
    Licence
    MIT

    Notice

    « build-zoom-contact-center-app » (openai, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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