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Roleplay: a customer who struggles with tech v1.0.0

Use this resource to practice tech support with a customer who struggles with technology

New

  • 221 downloads
  • 159 likes
  • 224 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install help-desk-customer-roleplay

First time: connect the CLI with

npx --yes palatekit@latest login

The prompt asks the assistant to play a customer who is not comfortable with technology and calls a help desk about an internet, software or hardware problem. You take the support role, and the conversation goes on. When you type REVIEW, the roleplay ends and you get feedback on clarity, responsiveness and effectiveness.

Mostly picked by

Updated November 2, 2026

Card for the “Roleplay: a customer who struggles with tech” prompt

Details

Works in
Install guides
Generates with
Your agent's model
Licence
CC0-1.0

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What you get

  • The full prompt, ready to paste
  • The keyword REVIEW, typed to end the session and get feedback

Good fit for

  • Training support agents in clear communication
  • Rehearsing a difficult customer call

Not for

    Tags

    • support
    • roleplay
    • customer service
    • training

    About

    You say

    “Hello, I'm from technical support. What exactly is happening with your connection?”

    Card for the “Roleplay: a customer who struggles with tech” prompt

    Prompt published by thobiaskh under the CC0-1.0 license, delivered in its original version.

    Show more

    How to use it

    1. Paste the prompt into your assistant or agent
    2. Ask it to practice tech support with a customer who struggles with technology
    3. Review and adjust the result

    Content preview

    Files

    • help-desk-customer-roleplay.md0.7 KB
    • LICENSE0.6 KB
    • NOTICE-PALATEKIT.md0.5 KB

    Origin and licence

    Listed unmodified

    Author
    thobiaskh
    Source
    github.com/f/prompts.chat/blob/cecef6fc73c2c389770695a56252d331981727de/prompts.csv
    Licence
    CC0-1.0

    Notice

    « Tech-Challenged Customer » (thobiaskh, CC0-1.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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