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Empathetic customer support reply drafter v1.0.0
Use this resource to draft an empathetic customer support reply that follows your policy
New
- 175 downloads
- 93 likes
- 214 saves
Free
Install with the CLI
In a terminal, from the folder you want:
npx --yes palatekit@latest install support-reply-empathy-policy-draftFirst time: connect the CLI with
npx --yes palatekit@latest loginThe prompt starts from the customer message, the facts and the policy, then writes an opener, next steps, limits and a closing. You get a draft that promises no refund or date that policy does not allow.
Mostly picked by
Updated November 2, 2026
Previews
Details
- Install guides
- Generates with
- Your agent's model
- Licence
- CC0-1.0
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What you get
- The full prompt, ready to paste
- Opener, next steps, limits and closing
- Variables to replace: ${customer_message}, ${facts}, ${policy} and ${desired_outcome}
Good fit for
- Answering a delivery or billing complaint
- Standardising replies for a small support team
Not for
Tags
- customer support
- reply
- empathy
- policy
About
You say
“The customer asks for a refund after 45 days. Our policy is 30 days. Draft the reply.”
Prompt published by f under the CC0-1.0 license, delivered in its original version.
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How to use it
- Paste the prompt into your assistant or agent
- Ask it to draft an empathetic customer support reply that follows your policy
- Review and adjust the result
Content preview
Files
- LICENSE0.6 KB
- NOTICE-PALATEKIT.md0.5 KB
- support-reply-empathy-policy-draft.md0.5 KB
Origin and licence
Listed unmodified
- Author
- f
- Source
- github.com/f/prompts.chat/blob/cecef6fc73c2c389770695a56252d331981727de/prompts.csv
- Licence
- CC0-1.0
Notice
« Customer Support Reply Drafter (Empathy + Policy) » (f, CC0-1.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.
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