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Assisting human agents with AI v1.0.0

Use this resource to design AI assistance for human agents: live coaching, compliance and routing

New

  • 510 downloads
  • 164 likes
  • 238 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install ai-agent-coaching-architecture

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent qualifies your need on four levels (listen, coach, customer context, route) and recommends the Conversation Intelligence, memory and TaskRouter building blocks. It also helps configure operators that check script adherence.

Mostly picked by

Updated November 2, 2026

Card for the “Assisting human agents with AI” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: five qualification questions and a four-level capability ladder
  • SKILL.md: live coaching, customer context and analytics-driven routing

Good fit for

  • You want to suggest replies to your advisors during a call
  • You must check that an advisor follows a script

Not for

    Tags

    • twilio
    • agents
    • coaching
    • compliance
    • contact center

    About

    You say

    “I want my advisors to get live reply suggestions and a check on script adherence.”

    Card for the “Assisting human agents with AI” skill

    Skill published by twilio under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to design AI assistance for human agents: live coaching, compliance and routing
    3. Review and adjust the result

    Content preview

    Files

    • agents/openai.yaml0.5 KB
    • assets/icon-large.png9.4 KB
    • assets/icon-small.png5.4 KB
    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md14.8 KB

    Origin and licence

    Listed unmodified

    Author
    twilio
    Source
    github.com/twilio/ai/tree/803790a281f0ef11d2928ffb41bc8422237fb434/skills/twilio/twilio-agent-augmentation-architect
    Licence
    MIT

    Notice

    « twilio-agent-augmentation-architect » (twilio, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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