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Post-mortem analysis of a lost client v1.0.0

Use this resource to analyze a client departure and draw preventive measures from it

New

  • 482 downloads
  • 182 likes
  • 204 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install client-churn-post-mortem

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent combines client history, engagement, support tickets, usage logs and exit feedback to reconstruct the decline. You get a churn-autopsy.md report with root cause, timeline and retention actions.

Mostly picked by

Updated November 2, 2026

Card for the “Post-mortem analysis of a lost client” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: six-phase analysis method
  • references/: root cause taxonomy and the churn-autopsy.md report template

Good fit for

  • An important client has cancelled and you want to understand why
  • You are looking for early signals to watch to prevent the next departures

Not for

    Tags

    • churn
    • retention
    • client

    About

    You say

    “Run a churn autopsy on our client Dupont using its history and support tickets.”

    Card for the “Post-mortem analysis of a lost client” skill

    Skill published by onewave-ai under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to analyze a client departure and draw preventive measures from it
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/analysis-framework.md7.9 KB
    • references/inputs.md1.9 KB
    • references/output-template.md3.9 KB
    • references/root-cause-taxonomy.md3.5 KB
    • references/standards.md3.3 KB
    • SKILL.md2 KB

    Origin and licence

    Listed unmodified

    Author
    onewave-ai
    Source
    github.com/onewave-ai/claude-skills/tree/b2267d9171af4f56848d82992381b20b89b44056/churn-autopsy
    Licence
    MIT

    Notice

    « churn-autopsy » (onewave-ai, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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