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Cross-team customer journey mapping v1.0.0

Use this resource to map a customer journey with the teams involved

New

  • 320 downloads
  • 239 likes
  • 161 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install cross-functional-journey-mapping

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent prepares the session from customer feedback and usage data, defines stages and their indicators, records touchpoints with emotions and expectations, then identifies gaps and actions. You get a documented journey map for workshops.

Mostly picked by

Updated November 2, 2026

Card for the “Cross-team customer journey mapping” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: four-step framework (preparation, stages, touchpoints, gaps)
  • SKILL.md: workshop templates and consistency tips

Good fit for

  • You are studying a new persona
  • Marketing, product and customer success describe the same journey differently

Not for

    Tags

    • customer journey
    • workshop
    • persona

    About

    You say

    “Facilitate with my teams the journey map for new subscribers, from sign-up to the first invoice.”

    Card for the “Cross-team customer journey mapping” skill

    Skill published by gtmagents under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to map a customer journey with the teams involved
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md1.3 KB

    Origin and licence

    Listed unmodified

    Author
    gtmagents
    Source
    github.com/gtmagents/gtm-agents/tree/78e0419f4440bcb43bc80127e174ecf5adef1753/plugins/customer-journey-orchestration/skills/journey-mapping
    Licence
    Apache-2.0

    Notice

    « journey-mapping » (gtmagents, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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