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Customer billing: subscriptions and refunds v1.0.0

Use this resource to handle a customer billing request safely

New

  • 498 downloads
  • 233 likes
  • 217 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-billing-support-ops

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent identifies the customer, classifies the issue (subscription, refund, duplicate charge, failed renewal), proposes the safest reversible action and drafts the reply. You get a case note for your team and a follow-up message.

Mostly picked by

Updated November 2, 2026

Card for the “Customer billing: subscriptions and refunds” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: preferred billing tools and guardrails
  • SKILL.md: five-step approach, from identification to handoff
  • SKILL.md: examples of good recommendations

Good fit for

  • A customer cannot cancel their subscription
  • A charge went through twice and you need to offer a refund

Not for

    Tags

    • customer billing
    • refunds
    • subscriptions
    • stripe

    About

    You say

    “A customer says they were charged twice this month: check the subscription and suggest next steps.”

    Card for the “Customer billing: subscriptions and refunds” skill

    Skill published by affaan-m under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to handle a customer billing request safely
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md4.2 KB

    Origin and licence

    Listed unmodified

    Author
    affaan-m
    Source
    github.com/affaan-m/ecc/tree/25278e7d7b6cf6e6a4e7a6c8e10f14ff22f0eb5b/skills/customer-billing-ops
    Licence
    MIT

    Notice

    « customer-billing-ops » (affaan-m, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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