Every premium and members-only resource for $9.99/month, as a no-commitment subscription. See the plans

PalateKit

Sign in
Menu

Request a resource

Describe the resource you are missing in one sentence. We will email you when it is published.

0 / 280

A page, a video or an image online.

Unlock PalateKit

Unlock everything

Plan

Paying means accepting our terms of sale.

Secure payment by Stripe. Receipts and invoices sent by email.

Welcome back

Sign in to install, download or save this resource. A free account is enough for free resources.

Customer sentiment feedback loop v1.0.0

Use this resource to capture qualitative feedback and feed it into customer success playbooks

New

  • 383 downloads
  • 101 likes
  • 106 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-feedback-loop

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent collects sources (NPS, CSAT, support tickets, call notes, community threads), applies a taxonomy by product area, sentiment and urgency, routes critical items to owners and compiles trend summaries. You get digests for executives, alerts and playbook updates.

Mostly picked by

Updated November 2, 2026

Card for the “Customer sentiment feedback loop” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

Similar resources

View all

What you get

  • SKILL.md: source intake, tagging and routing rules
  • SKILL.md: trend summaries and integration into customer success playbooks

Good fit for

  • You enrich health scores with qualitative feedback
  • You prepare a voice-of-customer report for leadership

Not for

    Tags

    • feedback
    • sentiment
    • voice of customer
    • routing

    About

    You say

    “Group this month's NPS comments and ticket verbatims on billing, rank them by urgency and send the critical ones to the product team.”

    Card for the “Customer sentiment feedback loop” skill

    Skill published by gtmagents under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to capture qualitative feedback and feed it into customer success playbooks
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md1.3 KB

    Origin and licence

    Listed unmodified

    Author
    gtmagents
    Source
    github.com/gtmagents/gtm-agents/tree/78e0419f4440bcb43bc80127e174ecf5adef1753/plugins/customer-success/skills/sentiment-feedback-loop
    Licence
    Apache-2.0

    Notice

    « sentiment-feedback-loop » (gtmagents, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

    User reviews

    –

    No ratings yet

    Loading reviews…

    Delete your review?

    Your rating and comment will be removed from the page.