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Customer inbox sweep and reply drafts v1.0.0

Use this resource to sort customer emails and prepare replies

New

  • 486 downloads
  • 106 likes
  • 145 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-inbox-sweep

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent reads each thread, files it in a category (needs reply, scheduling, support, FYI, new contact, sensitive) and sets a priority order. For those that need an answer, it drafts a reply under 120 words in your voice. You get a table of replies, the blocking questions and the list of what can be archived.

Mostly picked by

Updated November 2, 2026

List of customer emails sorted by category with reply drafts.

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: the six-step sweep method
  • Seven sorting categories with a default action
  • Rules for prioritizing and writing drafts
  • An output format with a reply table and blocking points

Good fit for

  • Your inbox is overflowing with customer messages
  • You want short replies that sound like you
  • You want to set aside sensitive messages that should not get an automatic reply

Not for

  • Sending replies without review
  • High-volume customer support with a ticketing tool

Tags

  • email
  • customer service
  • drafts
  • priorities
  • replies

About

You say

"Sweep these customer emails and draft the replies; here are three emails I sent so you can match my style."

List of customer emails sorted by category with reply drafts.

Skill published by Anthropic under the Apache-2.0 license.

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Prerequisites

You bring
The emails to process (pasted or exported) and A few sent emails to set your style

How to use it

  1. Paste the emails or connect your mailbox
  2. Share a few sent emails to set the style
  3. Review the drafts and send the ones that fit

Content preview

Files

  • LICENSE11.5 KB
  • NOTICE-PALATEKIT.md0.4 KB
  • SKILL.md11.6 KB

Origin and licence

Modified by PalateKit

Author
Anthropic
Source
github.com/anthropics/knowledge-work-plugins/tree/2574e29377c7173d0cecffef29a6ecbd7f8ccb5d/sales/skills/inbox-sweep
Licence
Apache-2.0

Notice

Version modifiée de « inbox-sweep » (Anthropic, Apache-2.0) : traduction française et fiche par PalateKit.

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Frequently asked questions

Do I need to connect my mailbox?

No: without a connector, paste or upload your emails and the skill produces paste-ready replies. The CRM and calendar are optional.

Can it send on its own?

No, replies stay drafts until you ask for them to be sent. It mentions lead-triage, log-activity and update-opportunity, but does not depend on them.