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Customer journey mapping v1.0.0

Use this resource to map the customer journey and find friction between touchpoints

New

  • 600 downloads
  • 111 likes
  • 214 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-journey-mapping-3

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent builds a journey map, a service blueprint and an opportunity map from stages, touchpoints and the systems behind them. You get shareable maps showing where the experience breaks down.

Mostly picked by

Updated November 2, 2026

Card for the “Customer journey mapping” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: three deliverables and common phases by product type
  • references/: journey map template

Good fit for

  • Your departments each hold a different view of the customer
  • Customers drop out of the purchase path and you cannot tell at which step

Not for

    Tags

    • customer journey
    • touchpoints
    • friction

    About

    You say

    “Map the journey of a customer in our shop, from product discovery to a returned parcel.”

    Card for the “Customer journey mapping” skill

    Skill published by rampstackco under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to map the customer journey and find friction between touchpoints
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • README.md0.3 KB
    • references/journey-map-template.md6.7 KB
    • SKILL.md9.8 KB

    Origin and licence

    Listed unmodified

    Author
    rampstackco
    Source
    github.com/rampstackco/claude-skills/tree/9b90db257f7395fab76ff9bfcb808456709f6af3/skills/journey-mapping
    Licence
    MIT

    Notice

    « journey-mapping » (rampstackco, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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