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Customer success: activation, account health, retention v1.0.0

Use this resource to activate new customers and reduce churn with proactive follow-up

New

  • 374 downloads
  • 187 likes
  • 126 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-onboarding-retention

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent designs onboarding that reaches first value quickly, an account health score and retention actions. You get a customer journey and warning signals to track.

Mostly picked by

Updated November 2, 2026

Card for the “Customer success: activation, account health, retention” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: agent role and customer success principles
  • references/patterns.md: onboarding and scoring patterns
  • references/sharp_edges.md: ignored warning signals and their causes

Good fit for

  • Your customers cancel after their first month
  • You want to spot at-risk accounts before they leave

Not for

    Tags

    • customer success
    • onboarding
    • retention
    • churn
    • account health

    About

    You say

    “Design the onboarding of my SaaS so new customers create their first project on day one.”

    Card for the “Customer success: activation, account health, retention” skill

    Skill published by omer-metin under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to activate new customers and reduce churn with proactive follow-up
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE10.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/patterns.md7.3 KB
    • references/sharp_edges.md10 KB
    • references/validations.md5.5 KB
    • SKILL.md3.1 KB

    Origin and licence

    Listed unmodified

    Author
    omer-metin
    Source
    github.com/omer-metin/skills-for-antigravity/tree/e8dcf4e8737921a10088bd5c9eb65e81f74c051f/skills/customer-success
    Licence
    Apache-2.0

    Notice

    « customer-success » (omer-metin, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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