Every premium and members-only resource for $9.99/month, as a no-commitment subscription. See the plans

PalateKit

Sign in
Menu

Request a resource

Describe the resource you are missing in one sentence. We will email you when it is published.

0 / 280

A page, a video or an image online.

Unlock PalateKit

Unlock everything

Plan

Paying means accepting our terms of sale.

Secure payment by Stripe. Receipts and invoices sent by email.

Welcome back

Sign in to install, download or save this resource. A free account is enough for free resources.

Research an answer to a customer question v1.0.0

Use this resource to answer a customer question with verifiable sources

New

  • 373 downloads
  • 191 likes
  • 149 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-question-research

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent queries the available sources, attaches each finding to its source and gives a confidence level. It also checks whether a bug was already reported or what an account was previously told. You get an answer, its context, the sources and the gaps to flag.

Mostly picked by

Updated November 2, 2026

Card for the “Research an answer to a customer question” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

Similar resources

View all

What you get

  • SKILL.md: scoping, search, synthesis and answer format
  • SKILL.md: sources, nuances and gaps to flag

Good fit for

  • A customer asks whether a feature is available
  • You want to check what was already promised to an account

Not for

    Tags

    • research
    • customer support
    • sources
    • answer

    About

    You say

    “Does our product support SSO with Okta?”

    Card for the “Research an answer to a customer question” skill

    Skill published by anthropics under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to answer a customer question with verifiable sources
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.5 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md10.2 KB

    Origin and licence

    Listed unmodified

    Author
    anthropics
    Source
    github.com/anthropics/knowledge-work-plugins/tree/2574e29377c7173d0cecffef29a6ecbd7f8ccb5d/customer-support/skills/customer-research
    Licence
    Apache-2.0

    Notice

    « customer-research » (anthropics, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

    User reviews

    –

    No ratings yet

    Loading reviews…

    Delete your review?

    Your rating and comment will be removed from the page.