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Customer support: tickets, SLAs and satisfaction v1.0.0

Use this resource to organise customer support, response times and satisfaction

New

  • 423 downloads
  • 215 likes
  • 218 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-support-ticketing-sla

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent designs how a support service works: ticketing systems, SLA tracking, escalations, knowledge base, satisfaction measurement (CSAT, NPS) and omnichannel support. You get an organisation and tracking indicators.

Mostly picked by

Updated November 2, 2026

Card for the “Customer support: tickets, SLAs and satisfaction” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: tickets, SLAs, knowledge base and satisfaction
  • references/EXAMPLES.md: support workflow examples

Good fit for

  • You receive more and more requests by email and want to track them
  • You want to measure response time and customer satisfaction

Not for

    Tags

    • customer support
    • tickets
    • sla
    • satisfaction

    About

    You say

    “Define SLAs and escalation levels for an email support run by two people.”

    Card for the “Customer support: tickets, SLAs and satisfaction” skill

    Skill published by personamanagmentlayer under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to organise customer support, response times and satisfaction
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE10.9 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/EXAMPLES.md18.5 KB
    • SKILL.md5.2 KB

    Origin and licence

    Listed unmodified

    Author
    personamanagmentlayer
    Source
    github.com/personamanagmentlayer/pcl/tree/79ccaa9820486121fa33aaa696ec16fa1607bf02/stdlib/domains/customer-support-expert
    Licence
    Apache-2.0

    Notice

    « customer-support-expert » (personamanagmentlayer, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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