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Gladly API: customer timelines and chats v1.0.0

Use this resource to read customer timelines and conversations in Gladly

New

  • 512 downloads
  • 204 likes
  • 190 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-support-timeline-api

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent reads the Gladly API to find a customer's history, conversations, agents and support topics. It works read-first and returns answers in a format suited to an agent.

Mostly picked by

Updated November 2, 2026

Card for the “Gladly API: customer timelines and chats” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md : command reference and authentication rules
  • SKILL.md : agent mode, named profiles and exit codes

Good fit for

  • You want a customer's history before answering their request
  • You prepare a review of the most frequent support topics

Not for

    Tags

    • gladly
    • customer support
    • conversations
    • api

    About

    You say

    “Show me this customer's conversation history and the topics already handled.”

    Card for the “Gladly API: customer timelines and chats” skill

    Skill published by Deb Mukherjee under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to read customer timelines and conversations in Gladly
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.3 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md8.9 KB

    Origin and licence

    Listed unmodified

    Author
    Deb Mukherjee
    Source
    github.com/mvanhorn/printing-press-library/tree/b7f184dc0b34ea3e16e85407ba028d828f59e085/cli-skills/pp-gladly
    Licence
    Apache-2.0

    Notice

    « pp-gladly » (Deb Mukherjee, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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