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Automate Freshdesk via Rube MCP v1.0.0

Use this resource to handle support tickets in Freshdesk

New

  • 588 downloads
  • 167 likes
  • 181 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install freshdesk-tickets-contacts

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent creates and updates tickets, searches and filters them, replies to customers, adds internal notes and manages contacts and companies. It accounts for the pitfalls listed in the skill. You get handled tickets and up-to-date notes.

Mostly picked by

Updated November 2, 2026

Card for the “Automate Freshdesk via Rube MCP” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: creating and filtering tickets
  • SKILL.md: replies, notes and contacts
  • SKILL.md: pagination and known pitfalls

Good fit for

  • You answer a wave of requests after an update
  • You want to add an internal note to several tickets

Not for

    Tags

    • freshdesk
    • support
    • tickets

    About

    You say

    “Find the tickets waiting for more than three days and add an internal note to each one for the billing team.”

    Card for the “Automate Freshdesk via Rube MCP” skill

    Skill published by davepoon under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to handle support tickets in Freshdesk
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md11.5 KB

    Origin and licence

    Listed unmodified

    Author
    davepoon
    Source
    github.com/davepoon/buildwithclaude/tree/75c22add059d710b269153142600ec8ef21c2092/plugins/all-skills/skills/freshdesk-automation
    Licence
    MIT

    Notice

    « freshdesk-automation » (davepoon, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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