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Automate Freshservice tickets via Rube MCP v1.0.0

Use this resource to manage Freshservice tickets and service requests

New

  • 337 downloads
  • 147 likes
  • 206 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install freshservice-ticket-automation

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent first checks the current tool schemas, then creates or edits tickets, runs bulk updates, opens service requests and sends outbound emails. You get the operations performed with their status and priority codes.

Mostly picked by

Updated November 2, 2026

Card for the “Automate Freshservice tickets via Rube MCP” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md : searching, creating and updating tickets
  • SKILL.md : service requests, outbound emails and status and priority codes

Good fit for

  • You need to update a batch of tickets at once
  • You open service requests from another tool

Not for

    Tags

    • itsm
    • tickets
    • freshservice
    • automation

    About

    You say

    “Raise to high priority every VPN access ticket open for more than 48 hours.”

    Card for the “Automate Freshservice tickets via Rube MCP” skill

    Skill published by davepoon under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to manage Freshservice tickets and service requests
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md8.5 KB

    Origin and licence

    Listed unmodified

    Author
    davepoon
    Source
    github.com/davepoon/buildwithclaude/tree/75c22add059d710b269153142600ec8ef21c2092/plugins/all-skills/skills/freshservice-automation
    Licence
    MIT

    Notice

    « freshservice-automation » (davepoon, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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