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Service blueprint: frontstage and backstage v1.0.0

Use this resource to map how a service is delivered end to end

New

  • 473 downloads
  • 142 likes
  • 143 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install frontstage-backstage-blueprint

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent describes physical evidence, user actions, frontstage actions and backstage processes, along with the systems behind them. You get a shared diagram that also shows what staff and the organisation do.

Mostly picked by

Updated November 2, 2026

Card for the “Service blueprint: frontstage and backstage” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: horizontal lanes of the blueprint (physical evidence, user actions, frontstage actions)
  • SKILL.md: when to use it, how it differs from a journey map, and how to read it

Good fit for

  • Your service depends on staff and operations, not just the screen
  • You want to find backstage failures that customers see

Not for

    Tags

    • service
    • backstage
    • processes
    • journey

    About

    You say

    “Map the service blueprint for our parcel delivery, from order to hand-over, with the back-office teams.”

    Card for the “Service blueprint: frontstage and backstage” skill

    Skill published by owl-listener under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to map how a service is delivered end to end
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md4 KB

    Origin and licence

    Listed unmodified

    Author
    owl-listener
    Source
    github.com/owl-listener/designer-skills/tree/9a6930cf84a822eb458624bd11c61aac5bbdf224/ux-strategy/skills/service-blueprint
    Licence
    MIT

    Notice

    « service-blueprint » (owl-listener, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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