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Automate HelpDesk via Rube MCP v1.0.0

Use this resource to browse support tickets and use your canned responses

New

  • 313 downloads
  • 113 likes
  • 187 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install helpdesk-tickets-views

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent lists and browses tickets, navigates folders and views, uses canned responses and inspects custom fields. It follows cursor-based pagination. You get a clear view of support and ready-to-use replies.

Mostly picked by

Updated November 2, 2026

Card for the “Automate HelpDesk via Rube MCP” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: tickets, views and folders
  • SKILL.md: canned responses and custom fields
  • SKILL.md: cursor-based pagination

Good fit for

  • You want to work through a view's tickets in batches
  • You often answer the same support questions

Not for

    Tags

    • helpdesk
    • support
    • canned replies

    About

    You say

    “List the tickets in the Unprocessed view and apply the Delivery time canned reply to the ones it fits.”

    Card for the “Automate HelpDesk via Rube MCP” skill

    Skill published by davepoon under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to browse support tickets and use your canned responses
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md6 KB

    Origin and licence

    Listed unmodified

    Author
    davepoon
    Source
    github.com/davepoon/buildwithclaude/tree/75c22add059d710b269153142600ec8ef21c2092/plugins/all-skills/skills/helpdesk-automation
    Licence
    MIT

    Notice

    « helpdesk-automation » (davepoon, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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