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Intercom incident response v1.0.0

Use this resource to handle an Intercom integration incident from triage to post-incident review

New

  • 355 downloads
  • 219 likes
  • 113 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install intercom-incident-response

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent follows four phases (triage, decision, mitigation, post-incident review) and branches on HTTP status codes, so you know whether the fault is yours or Intercom's. You get ready-to-run scripts and communication templates.

Mostly picked by

Updated November 2, 2026

Card for the “Intercom incident response” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: severity levels, phases and expected outputs
  • references/triage.md: triage procedure
  • references/mitigation.md: mitigation scripts
  • references/templates.md: report templates

Good fit for

  • Your Intercom integration returns errors in production
  • You want written on-call procedures

Not for

    Tags

    • intercom
    • incident
    • on-call
    • postmortem

    About

    You say

    “Our Intercom integration stopped syncing conversations, start the triage.”

    Card for the “Intercom incident response” skill

    Skill published by Jeremy Longshore <jeremy@intentsolutions.io> under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to handle an Intercom integration incident from triage to post-incident review
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/mitigation.md2.4 KB
    • references/templates.md1.3 KB
    • references/triage.md2.2 KB
    • SKILL.md5.9 KB

    Origin and licence

    Listed unmodified

    Author
    Jeremy Longshore <jeremy@intentsolutions.io>
    Source
    github.com/jeremylongshore/tons-of-skills-marketplace/tree/ab85a061f7bcc039dac13ee193de7a4cd4388571/skills/.curated/intercom-incident-runbook
    Licence
    MIT

    Notice

    « intercom-incident-runbook » (Jeremy Longshore <jeremy@intentsolutions.io>, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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