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Configuring the ITSM incident priority matrix v1.0.0

Use this resource to configure the ITSM incident priority matrix through the sf CLI

New

  • 515 downloads
  • 209 likes
  • 232 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install itsm-incident-priority-matrix

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent first reads the matrix and preferences, then asks for the target before any write. It can enable or disable the matrix, change its cells, and set the default priority and manual override. You get a matrix that follows your incident policy.

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Updated November 2, 2026

Card for the “Configuring the ITSM incident priority matrix” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md : preconditions, current state and target confirmation
  • examples/ : matrix operations, rendering and full seeding

Good fit for

  • You must set incident priorities from impact and urgency
  • You want to change the default incident priority

Not for

    Tags

    • itsm
    • priority
    • incidents
    • salesforce

    About

    You say

    “Fill in the impact by urgency matrix of my ITSM org and set the default priority to medium.”

    Card for the “Configuring the ITSM incident priority matrix” skill

    Skill published by forcedotcom under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to configure the ITSM incident priority matrix through the sf CLI
    3. Review and adjust the result

    Content preview

    Files

    • examples/matrix-operations.md9.6 KB
    • examples/render-matrix.md2.3 KB
    • examples/seed-full-matrix.md3.6 KB
    • LICENSE11.4 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • references/sf-cli-invocation.md16.3 KB
    • SKILL.md22.5 KB

    Origin and licence

    Listed unmodified

    Author
    forcedotcom
    Source
    github.com/forcedotcom/sf-skills/tree/985407c7f7896030759d3310fe47d652265916b3/skills/service-itsm-incident-priority-configure
    Licence
    Apache-2.0

    Notice

    « service-itsm-incident-priority-configure » (forcedotcom, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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