Every premium and members-only resource for $9.99/month, as a no-commitment subscription. See the plans

PalateKit

Sign in
Menu

Request a resource

Describe the resource you are missing in one sentence. We will email you when it is published.

0 / 280

A page, a video or an image online.

Unlock PalateKit

Unlock everything

Plan

Paying means accepting our terms of sale.

Secure payment by Stripe. Receipts and invoices sent by email.

Welcome back

Sign in to install, download or save this resource. A free account is enough for free resources.

Manage Freshservice tickets, SLAs and changes v1.0.0

Use this resource to manage Freshservice tickets, SLAs, changes and knowledge base

New

  • 321 downloads
  • 157 likes
  • 115 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install itsm-tickets-sla-cli

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent drives the freshservice-pp-cli binary to list and create tickets, spot SLA breach risks, approve a change, search the knowledge base and track assets. Offline search and JSON output make analysis easier. You get an overview of IT support.

Mostly picked by

Updated November 2, 2026

Card for the “Manage Freshservice tickets, SLAs and changes” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

Similar resources

View all

What you get

  • SKILL.md: prerequisites, commands and recipes (tickets, changes, knowledge base)
  • SKILL.md: SLA management, daily workflow and anti-triggers

Good fit for

  • You want to spot tickets at risk of breaching their SLA
  • You approve changes and want to see them all at once

Not for

    Tags

    • itsm
    • tickets
    • sla
    • it support
    • changes

    About

    You say

    “Which open tickets risk breaching their SLA today, and who has the most?”

    Card for the “Manage Freshservice tickets, SLAs and changes” skill

    Skill published by Mark van de Ven under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to manage Freshservice tickets, SLAs, changes and knowledge base
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.3 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md17.3 KB

    Origin and licence

    Listed unmodified

    Author
    Mark van de Ven
    Source
    github.com/mvanhorn/printing-press-library/tree/b7f184dc0b34ea3e16e85407ba028d828f59e085/cli-skills/pp-freshservice
    Licence
    Apache-2.0

    Notice

    « pp-freshservice » (Mark van de Ven, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

    User reviews

    –

    No ratings yet

    Loading reviews…

    Delete your review?

    Your rating and comment will be removed from the page.