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Write help articles and FAQs v1.0.0

Use this resource to write a help article from a resolved issue

New

  • 317 downloads
  • 205 likes
  • 203 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install kb-article-writer

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent analyzes the problem and its solution, picks the right article type (how-to, troubleshooting, FAQ, known issue) and writes a draft with a customer-language title, numbered steps and metadata. You also get maintenance advice and rules for linking articles.

Mostly picked by

Updated November 2, 2026

Preview of a help article with title, symptoms, solution and related articles.

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: method, formatting and search rules
  • Four article templates: how-to, troubleshooting, FAQ, known issue
  • A review calendar and rules for updating versus creating

Good fit for

  • A shop that keeps answering the same customer questions
  • A founder building a help center
  • A creator documenting a product or service

Not for

  • Technical documentation for developers
  • Marketing or editorial content
  • Publishing straight into a support tool without review

Tags

  • support
  • faq
  • help
  • documentation
  • customers

About

You say

"Write a help article: customers cannot find how to change their delivery address after ordering."

Preview of a help article with title, symptoms, solution and related articles.

Skill published by Anthropic under the Apache-2.0 license.

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Prerequisites

You bring
The resolved issue, question or ticket and The names of your product screens and options

How to use it

  1. Describe the problem or paste the resolved ticket
  2. Review the draft with its metadata
  3. Have it approved, then publish it to your help center

Content preview

Files

  • LICENSE11.5 KB
  • NOTICE-PALATEKIT.md0.4 KB
  • SKILL.md12.3 KB

Origin and licence

Modified by PalateKit

Author
Anthropic
Source
github.com/anthropics/knowledge-work-plugins/tree/2574e29377c7173d0cecffef29a6ecbd7f8ccb5d/customer-support/skills/kb-article
Licence
Apache-2.0

Notice

Version modifiée de « kb-article » (Anthropic, Apache-2.0) : traduction française et fiche par PalateKit.

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Frequently asked questions

Do I need a connected support platform?

No. The optional connectors look up the ticket or search for an existing article; you can paste the information by hand.

Which article types are covered?

How-to, troubleshooting, FAQ, known issue and reference, each with its own structure template.