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Knowledge base from support tickets v1.0.0

Use this resource to turn support tickets into help articles

New

  • 483 downloads
  • 213 likes
  • 179 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install knowledge-base-from-tickets

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent analyses your tickets to find recurring questions, then drafts a FAQ and step-by-step tutorials. It indicates where screenshots and videos belong, optimises content for search and tracks self-service deflection. You get articles designed to cut ticket volume.

Mostly picked by

Updated November 2, 2026

Card for the “Knowledge base from support tickets” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

Similar resources

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What you get

  • SKILL.md: ticket analysis method and output format
  • SKILL.md: tutorials, video script guidance and deflection metrics

Good fit for

  • Your team answers the same questions over and over
  • You are launching a help centre from scratch

Not for

    Tags

    • help center
    • faq
    • support
    • tutorials

    About

    You say

    “Analyze these two hundred tickets from last quarter and propose a ten-article FAQ.”

    Card for the “Knowledge base from support tickets” skill

    Skill published by onewave-ai under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to turn support tickets into help articles
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md1.7 KB

    Origin and licence

    Listed unmodified

    Author
    onewave-ai
    Source
    github.com/onewave-ai/claude-skills/tree/b2267d9171af4f56848d82992381b20b89b44056/knowledge-base-builder
    Licence
    MIT

    Notice

    « knowledge-base-builder » (onewave-ai, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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