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Multi-channel experience map v1.0.0

Use this resource to map an experience that spans several products

New

  • 503 downloads
  • 166 likes
  • 216 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install multi-channel-experience-map

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent lays out phases, user actions, touchpoints, channels and emotions across the whole ecosystem of a service. You get a systems-level map showing how the channels relate to one another.

Mostly picked by

Updated November 2, 2026

Card for the “Multi-channel experience map” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: horizontal phases and vertical layers (actions, touchpoints, channels, emotions)
  • SKILL.md: ecosystem relationships and when to use the map

Good fit for

  • Your experience runs through the website, the app, support and email
  • You need to see every channel before setting priorities

Not for

    Tags

    • mapping
    • journey
    • omnichannel
    • service

    About

    You say

    “Map the customer experience of my shop: website, mobile app, emails and customer service.”

    Card for the “Multi-channel experience map” skill

    Skill published by owl-listener under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to map an experience that spans several products
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md1.4 KB

    Origin and licence

    Listed unmodified

    Author
    owl-listener
    Source
    github.com/owl-listener/designer-skills/tree/9a6930cf84a822eb458624bd11c61aac5bbdf224/ux-strategy/skills/experience-map
    Licence
    MIT

    Notice

    « experience-map » (owl-listener, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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