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Handle returns, refunds and fraud v1.0.0

Use this resource to process a product return, decide its refund or catch an abuse pattern

New

  • 551 downloads
  • 202 likes
  • 181 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install returns-refund-disposition

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent follows the return lifecycle: authorisation, inspection and grading, disposition routing, refund and reporting of fraud patterns. You get a reasoned decision for each return and a route to recover value from the vendor.

Mostly picked by

Updated November 2, 2026

Card for the “Handle returns, refunds and fraud” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: returns policy logic, inspection and disposition decision trees
  • SKILL.md: fraud detection, vendor recovery and warranty management

Good fit for

  • Your store receives a volume of returns that erodes margin
  • A customer asks for a refund on a product already used

Not for

    Tags

    • returns
    • refunds
    • reverse logistics
    • fraud
    • warranty

    About

    You say

    “A customer returns a jacket worn three times: decide the refund and where the item goes.”

    Card for the “Handle returns, refunds and fraud” skill

    Skill published by affaan-m under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to process a product return, decide its refund or catch an abuse pattern
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md24.1 KB

    Origin and licence

    Listed unmodified

    Author
    affaan-m
    Source
    github.com/affaan-m/ecc/tree/25278e7d7b6cf6e6a4e7a6c8e10f14ff22f0eb5b/skills/returns-reverse-logistics
    Licence
    Apache-2.0

    Notice

    « returns-reverse-logistics » (affaan-m, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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