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Customer reviews, replies and win-back v1.0.0
Use this resource to analyze customer reviews and reply to them
New
- 575 downloads
- 146 likes
- 105 saves
$4.99
Lifetime access to this resource, with its updates.
Install with the CLI
In a terminal, from the folder you want:
npx --yes palatekit@latest install review-reputation-managerWith no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.
First time: connect the CLI with
npx --yes palatekit@latest loginThe agent gathers your reviews (pasted, exported or read online), extracts three to five themes with verbatim quotes and drafts a short reply to every review in your voice. It also spots customers who stopped ordering and prepares a personalized win-back message. Nothing is published without your approval.
Mostly picked by
Updated November 2, 2026
Previews
Details
- Install guides
- Generates with
- Your agent's model
- Licence
- Apache-2.0
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What you get
- SKILL.md: a seven-step method and report structure
- Reference files: sources, reply patterns, churn signals, pitfalls, a worked example report
Good fit for
- You received reviews, some negative, and are unsure how to reply
- Your rating dropped and you want to know why
- You want to win back past customers without a generic message
Not for
- Removing or fabricating reviews
- Auto-posting replies without review
Tags
- reviews
- reputation
- replies
- retention
- customers
About
You say
"Here is my Google reviews export for the last three months: build the report and draft the replies."
Skill published by Anthropic under the Apache-2.0 license.
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Prerequisites
- You bring
- Your recent reviews (export or copy) and What you can offer to win a customer back
How to use it
- Paste or export your recent reviews
- Review the themes and the drafted replies
- Post the ones you approve by hand
Content preview
Files
- LICENSE11.5 KB
- NOTICE-PALATEKIT.md0.4 KB
- reference/churn-signals.md4.1 KB
- reference/examples/example-report.md4.9 KB
- reference/gotchas.md5.6 KB
- reference/response-patterns.md4.1 KB
- reference/sources.md4.9 KB
- SKILL.md10.5 KB
Origin and licence
Modified by PalateKit
- Author
- Anthropic
- Source
- github.com/anthropics/knowledge-work-plugins/tree/2574e29377c7173d0cecffef29a6ecbd7f8ccb5d/small-business/skills/review-reputation
- Licence
- Apache-2.0
Notice
Version modifiée de « review-reputation » (Anthropic, Apache-2.0) : traduction française et fiche par PalateKit.
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Frequently asked questions
Do I need connectors?
No. The skill works from pasted or exported reviews. A CRM or Shopify only adds quiet-customer detection.
Does the skill depend on other files?
It mentions a shared voice profile and neighbouring skills not included in this folder. Without them it builds your voice from your own writing.