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Service blueprint mapping v1.0.0

Use this resource to map a service, its visible steps and its behind-the-scenes processes

New

  • 549 downloads
  • 233 likes
  • 145 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install service-blueprint-mapping

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent maps your service in a blueprint following the NN/g, GDS and Practical Service Design methods: five swim lanes, interaction, visibility and internal lines. You get a structured JSON diagram and its rendering.

Mostly picked by

Updated November 2, 2026

Card for the “Service blueprint mapping” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: blueprint construction method and lane conventions
  • stub.yaml: pointer to the full skill to install

Good fit for

  • You want to find gaps between the customer journey and behind-the-scenes work
  • You are running a service workshop with internal teams

Not for

    Tags

    • service blueprint
    • customer journey
    • service design
    • mapping

    About

    You say

    “Map the blueprint of our refund process, from the customer to the finance team.”

    Card for the “Service blueprint mapping” skill

    Skill published by podo under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to map a service, its visible steps and its behind-the-scenes processes
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md2.8 KB
    • stub.yaml1.1 KB

    Origin and licence

    Listed unmodified

    Author
    podo
    Source
    github.com/podo/design-agent-skills/tree/e04dbc882cc85cc3c0f78cf3648cc69da3c241f6/skills/service-blueprint
    Licence
    MIT

    Notice

    « service-blueprint » (podo, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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