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Work through a shared support queue v1.0.0

Use this resource to work through shared inbox requests by replying, routing or escalating them

New

  • 436 downloads
  • 162 likes
  • 146 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install shared-inbox-support-queue

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent lists the open requests in the shared inbox, reads each thread and decides whether to reply, route or escalate. It uses templated responses and tracks the queue. An escalated request is delegated to the right person.

Mostly picked by

Updated November 2, 2026

Card for the “Work through a shared support queue” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: processing incoming requests and responding
  • SKILL.md: routing, escalation, queue monitoring and sender management

Good fit for

  • A contact address receives more requests than one person can handle
  • Some requests have to go to another team

Not for

    Tags

    • support
    • shared inbox
    • escalation
    • templates
    • queue

    About

    You say

    “Work through the contact@ support queue: answer billing questions and forward the bug reports.”

    Card for the “Work through a shared support queue” skill

    Skill published by readdle under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to work through shared inbox requests by replying, routing or escalating them
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md3.4 KB

    Origin and licence

    Listed unmodified

    Author
    readdle
    Source
    github.com/readdle/spark-cli-skills/tree/eb75eddb0e4cf1905986098b43762093d02b78a0/skills/persona-support-agent
    Licence
    MIT

    Notice

    « spark-persona-support-agent » (readdle, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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