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Support systems: tickets, knowledge base, health score v1.0.0

Use this resource to build or integrate a customer support system, a knowledge base or a health score

New

  • 575 downloads
  • 154 likes
  • 244 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install support-system-integration

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent designs a knowledge base architecture, links tickets to a support tool and computes a customer health score from usage signals. You get integration patterns and a checklist before going live.

Mostly picked by

Updated November 2, 2026

Card for the “Support systems: tickets, knowledge base, health score” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: knowledge base architecture
  • SKILL.md: ticket integration with Zendesk, Intercom and Freshdesk
  • SKILL.md: customer health score, anti-patterns and checklist

Good fit for

  • You want to connect your app to a ticketing tool
  • You need to spot customers who are at risk of leaving

Not for

    Tags

    • customer support
    • Zendesk
    • knowledge base
    • customer health

    About

    You say

    “Connect our app to Zendesk so a ticket is created when a payment fails, with a link to the help article.”

    Card for the “Support systems: tickets, knowledge base, health score” skill

    Skill published by travisjneuman under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to build or integrate a customer support system, a knowledge base or a health score
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md15 KB

    Origin and licence

    Listed unmodified

    Author
    travisjneuman
    Source
    github.com/travisjneuman/.claude/tree/80adced2f6fc0cb54fadb0fd6f0d7429d1f84bd7/skills/customer-success
    Licence
    MIT

    Notice

    « customer-success » (travisjneuman, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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