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Creating, triaging and closing support tickets v1.0.0

Use this resource to create, triage, advance and close support tickets in HubSpot

New

  • 331 downloads
  • 111 likes
  • 195 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install support-ticket-resolution

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent creates, triages, advances and closes support tickets: discovery of your portal's pipeline and stages, checking enum values, association with contacts and companies, priority queues, bulk stage moves and a resolution note. You get complete tracking of requests.

Mostly picked by

Updated November 2, 2026

Card for the “Creating, triaging and closing support tickets” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: pipeline and stage discovery every session
  • SKILL.md: checking the allowed enum values
  • SKILL.md: creation, association, triage, stage moves and resolution note

Good fit for

  • Customer requests arrive with no clear priority tracking
  • You want to close a batch of resolved tickets in one operation

Not for

    Tags

    • tickets
    • support
    • priorities
    • closing
    • hubspot

    About

    You say

    “List the open unassigned tickets, rank them by priority, then move the ones already resolved to the closing stage.”

    Card for the “Creating, triaging and closing support tickets” skill

    Skill published by hubspot under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to create, triage, advance and close support tickets in HubSpot
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.8 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md6 KB

    Origin and licence

    Listed unmodified

    Author
    hubspot
    Source
    github.com/hubspot/agent-cli-skills/tree/b310eb544776345b512163e1db99badf712068d0/ticket-resolution
    Licence
    Apache-2.0

    Notice

    « ticket-resolution » (hubspot, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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