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Transfers, hold and coaching in a conference v1.0.0

Use this resource to build multi-party calls with transfer, hold, coaching and supervisor listening

New

  • 357 downloads
  • 121 likes
  • 139 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install twilio-conference-transfer-coaching

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent sets up a Twilio conference for a contact centre: warm or cold transfer, hold or mute, whispering to the agent and supervisor barge-in. You get the call design and the participant modes.

Mostly picked by

Updated November 2, 2026

Card for the “Transfers, hold and coaching in a conference” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: quickstart and warm and cold transfer patterns
  • SKILL.md: hold or mute, coaching and supervisor barge-in

Good fit for

  • You run a support line where calls get transferred
  • A supervisor must coach an agent during a live call

Not for

    Tags

    • twilio
    • conference
    • transfer
    • contact center
    • coaching

    About

    You say

    “Set up a warm transfer: the agent keeps the customer while I bring in billing.”

    Card for the “Transfers, hold and coaching in a conference” skill

    Skill published by twilio under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to build multi-party calls with transfer, hold, coaching and supervisor listening
    3. Review and adjust the result

    Content preview

    Files

    • agents/openai.yaml0.4 KB
    • assets/icon-large.png9.4 KB
    • assets/icon-small.png5.4 KB
    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md11.6 KB

    Origin and licence

    Listed unmodified

    Author
    twilio
    Source
    github.com/twilio/ai/tree/803790a281f0ef11d2928ffb41bc8422237fb434/skills/twilio/twilio-conference-calls
    Licence
    MIT

    Notice

    « twilio-conference-calls » (twilio, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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