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Routing tasks to agents with TaskRouter v1.0.0

Use this resource to route calls or messages to the right agents by skill in a contact centre

New

  • 487 downloads
  • 178 likes
  • 238 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install twilio-taskrouter-skills-routing

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent defines TaskRouter workers, queues and workflows with skills-based routing and priorities, and avoids known pitfalls (hyphenated attributes, the HAS operator, reservation cascades). You get a configuration ready to test.

Mostly picked by

Updated November 2, 2026

Card for the “Routing tasks to agents with TaskRouter” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: workers, queues and the available, offline and busy states
  • SKILL.md: skills-based routing, priorities and reservations

Good fit for

  • You run a support team that receives queued requests
  • You want to escalate an AI conversation to a human with the right skill

Not for

    Tags

    • twilio
    • taskrouter
    • routing
    • contact center
    • skills

    About

    You say

    “Route billing requests to agents with the billing skill, and prioritise urgent ones.”

    Card for the “Routing tasks to agents with TaskRouter” skill

    Skill published by twilio under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to route calls or messages to the right agents by skill in a contact centre
    3. Review and adjust the result

    Content preview

    Files

    • agents/openai.yaml0.5 KB
    • assets/icon-large.png9.4 KB
    • assets/icon-small.png5.4 KB
    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md14.2 KB

    Origin and licence

    Listed unmodified

    Author
    twilio
    Source
    github.com/twilio/ai/tree/803790a281f0ef11d2928ffb41bc8422237fb434/skills/twilio/twilio-taskrouter-routing
    Licence
    MIT

    Notice

    « twilio-taskrouter-routing » (twilio, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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