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Customer Journey Mapping v1.0.0
Use this resource to map a customer or user journey
New
- 556 downloads
- 220 likes
- 238 saves
Free
Install with the CLI
In a terminal, from the folder you want:
npx --yes palatekit@latest install user-journey-mappingWith no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.
First time: connect the CLI with
npx --yes palatekit@latest loginThe agent builds a journey map with stages, actions, touchpoints, emotions, pain points and opportunities from a fill-in template. A research methods guide (interviews, surveys, usability tests) helps ground the map in facts. You get a readable map to align a team or prioritize improvements.
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Updated November 2, 2026
Previews
Details
- Install guides
- Generates with
- Your agent's model
- Licence
- MIT
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What you get
- SKILL.md: map components, template, checkout journey example, best practices
- references/research-methods.md: interviews, surveys, usability tests, synthesis, personas
Good fit for
- Finding where customers drop out of a purchase funnel
- Preparing a design workshop with a client
- Documenting a service experience before a redesign
Not for
- Producing mockups or interface code
- Analyzing numeric data from an analytics tool
Tags
- customer journey
- ux
- conversion funnel
- user research
About
You say
"Map the journey of a buyer in my online shop, from discovery to delivery, and rank the pain points by priority."
Skill published by nickcrew under the MIT license.
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Prerequisites
- You bring
- The customer profile and their goal and Your customer feedback or research data, if any
How to use it
- Describe the persona, their goal and the scope of the journey.
- Provide your research data or let the agent propose hypotheses to verify.
- Review the map and pick the opportunities to tackle first.
Content preview
Files
- LICENSE1 KB
- NOTICE-PALATEKIT.md0.4 KB
- references/research-methods.md9.3 KB
- SKILL.md3.9 KB
Origin and licence
Modified by PalateKit
- Author
- nickcrew
- Source
- github.com/nickcrew/claude-cortex/tree/bb47af79ad3befe01ae01940fcf5f16e30a1b6df/skills/user-journey-mapping
- Licence
- MIT
Notice
Version modifiée de « user-journey-mapping » (nickcrew, MIT) : traduction française et fiche par PalateKit.
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Frequently asked questions
How do I install it?
Copy the folder into your agent's skills directory (for example .claude/skills/). The references/ file is read when needed.
Is the map based on assumptions?
Yes if you provide no research. The skill recommends using real user feedback, so share it with the agent.