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Closed-loop customer feedback v1.0.0

Use this resource to route each customer insight to an owner, an action plan and a follow-up

New

  • 357 downloads
  • 235 likes
  • 147 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install voc-closed-loop-tracking

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent logs each insight (ID, driver, severity, affected customers, evidence), assigns an owner with a due date, then schedules updates for customers and executives. You get a tracking register and close-out communication templates.

Mostly picked by

Updated November 2, 2026

Card for the “Closed-loop customer feedback” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
Apache-2.0

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What you get

  • SKILL.md: insight intake and assignment rules
  • SKILL.md: action plan, communication calendar and audit log

Good fit for

  • Customer feedback repeats without being addressed
  • You report commitments made to customers in leadership reviews

Not for

    Tags

    • customer feedback
    • tracking
    • owners
    • commitments

    About

    You say

    “Log these five billing complaints from customers, assign an owner to each and schedule the update for the leadership meeting.”

    Card for the “Closed-loop customer feedback” skill

    Skill published by gtmagents under the Apache-2.0 license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to route each customer insight to an owner, an action plan and a follow-up
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE11.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md1.3 KB

    Origin and licence

    Listed unmodified

    Author
    gtmagents
    Source
    github.com/gtmagents/gtm-agents/tree/78e0419f4440bcb43bc80127e174ecf5adef1753/plugins/voice-of-customer/skills/closed-loop-playbook
    Licence
    Apache-2.0

    Notice

    « closed-loop-playbook » (gtmagents, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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