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Triage and route Zendesk tickets v1.0.0

Use this resource to triage, route and answer support tickets in Zendesk

New

  • 568 downloads
  • 166 likes
  • 120 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install zendesk-support-ticket-triage

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent analyses each incoming ticket (intent, sentiment, urgency), categorises it and routes it to the right team, then suggests a standard reply. You get routing rules, a priority matrix and a macro library.

Mostly picked by

Updated November 2, 2026

Card for the “Triage and route Zendesk tickets” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md : triage pipeline and priority matrix
  • SKILL.md : routing rules and standard reply templates
  • SKILL.md : macro library, bulk operations and SLA policies

Good fit for

  • Your support team receives badly routed tickets
  • You want response times tracked against SLA policies

Not for

    Tags

    • zendesk
    • support
    • tickets
    • routing
    • sla

    About

    You say

    “Sort these tickets by urgency and draft a standard reply for refund requests.”

    Card for the “Triage and route Zendesk tickets” skill

    Skill published by Claude Office Skills under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to triage, route and answer support tickets in Zendesk
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md11.6 KB

    Origin and licence

    Listed unmodified

    Author
    Claude Office Skills
    Source
    github.com/claude-office-skills/skills/tree/9c4c7d5cd2813a8936bf2c9fdb174ea883b85a11/zendesk-automation
    Licence
    MIT

    Notice

    « Zendesk Automation » (Claude Office Skills, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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